J.O. Dreams Home Service
Home Service
Our Home Service gives you peace of mind both when you are in your home country and when you and your family are staying in your holiday home. We have extensive experience in our field, and our company has grown steadily. We now employ more than 60 people, 20 of whom work at our office in Cikcilli. These include our home service consultants, administration staff, sales team and repair department.
The rest of our employees are mobile staff working in various departments, including caretaking, cleaning and maintenance.
Service Projects
OUR SERVICE COMMITMENT
Although our company has grown, our commitment to high-quality service, clear communication and reliable information remains unchanged. Our goal is to provide excellent service and take responsibility for the work we do.
Our experienced staff treat your home as if it were their own. During our inspection visits, we open the windows, flush all water installations, check the electrical installations and air conditioning, look for damage, and carry out any other tasks you have requested.
We empty your mailbox, pay your bills and contact local tradespeople when necessary. We clean and prepare your home before your arrival, arrange airport transfers, and stock your refrigerator before you arrive if requested. We are available to assist you, your family and, where applicable, your guests 24 hours a day before, during and after your holiday, as described below.
During office hours (please see “Contact Us – Bank Details”), you can contact us by email or telephone, or visit our office in person. We will do everything we can to help you. Outside office hours, our 24-hour emergency telephone service is available for emergencies and other urgent matters.
Below is a list of some of the services we provide to our customers.
- Emptying your mailbox (only if we have received a key from you)
- Payment of bills in Turkey, including electricity, water, telephone, taxes, etc. We will, of course, inform you if there are any price increases. An internal account will be set up at our office to manage the payment of these bills
- Safe key storage.
Online access via our website. Here, you can read newsletters, access important information, order additional services, and view your JOD account. Your guests can also use this service to benefit from member prices on additional services.
Regular apartment inspections. 1-4 times a month, our service representative will visit your apartment to ventilate it, check the electricity and water systems, run water through all plumbing installations, and read the electricity and water meters. A report will be left in the apartment, recording the meter readings. After each visit, you will receive an email report confirming the visit. If any problems are found in the apartment, these will also be mentioned in the email. To provide this service, we kindly ask you to provide us with two sets of keys.
Repairs and maintenance. If your apartment has any damage or problems, we can help you find local tradespeople or carry out the repairs ourselves through our repair department.
Advice and contact. You can always contact JOD by email or telephone. Our emergency telephone service is available outside office hours and should only be used in emergencies.
Assistance with arranging the necessary insurance for your residence.
- Translation of short, simple Turkish documents
- Contact with your local caretaker.
Airport transfers. We can arrange transportation to and from the airport.
Cleaning services. We can arrange cleaning when you arrive or depart..
Car rental referrals.
Information and recommendations. We can provide information and recommendations regarding dentists, hairdressers, cosmetologists, hammams (Turkish baths), excursions, restaurants, jewellers, and recommended places to shop for furniture and other items.
Ventilation of cupboards and drawers.
Inspection of defects and deficiencies when purchasing a new apartment, furniture, or other items. (Additional charge applies.)
Arrival package. Available for purchase at an additional cost.
Rental of your residence. Available at an additional cost.
Assistance with obtaining an İskân (occupancy permit). (Additional charge applies.)
Assistance with obtaining the title deed (Tapu). (Additional charge applies.)
Auditing of Turkish companies. (Additional charge applies.) Please ask us about our auditing concept.
Supervision of your basement storage room. (Additional charge: €50.)
We can offer our costumer 4 diffrent contracts.
- Payment of bills
- Payment of bills + 1 monthly service check
- Payment of bills + 2 monthly service check
- Payment of bills + 4 monthly service check
Insurance
J.O. Dreams can assist you with various types of insurance, including home and building insurance. Earthquake insurance is compulsory in Turkey and is known as DASK.
Translation of Turkish documents
If you have insurance documents, bank documents or other Turkish documents that you would like translated, we can help.
Emptying the mailbox
When you arrive at your apartment, we can empty your mailbox if you have provided us with a key.
If there is mail, we can scan it and send it to you by email, or store it in your personal folder at our office until your next visit.
This service requires a copy of your mailbox key.
If there is mail, we can scan it and send it to you by email, or store it in your personal folder at our office until your next visit.
This service requires a copy of your mailbox key.
Watering indoor and outdoor plants
If you have live plants, we can water them for you.
In this case, JOD recommends choosing a service package that includes a visit once a week.
In this case, JOD recommends choosing a service package that includes a visit once a week.
Payment of monthly bills
We can pay bills for electricity, water, taxes, insurance, owners’ association fees and other related expenses.
We can scan the receipts and send them to you by email, or store them in your personal folder at JOD until your next visit.
We recommend setting up an account with our office and depositing approximately €200–€400 into it.
We will use these funds to pay your bills and cover other expenses that may arise in connection with your apartment.
This means you can avoid transfer fees and enjoy peace of mind while you are in your home country.
We can scan the receipts and send them to you by email, or store them in your personal folder at JOD until your next visit.
We recommend setting up an account with our office and depositing approximately €200–€400 into it.
We will use these funds to pay your bills and cover other expenses that may arise in connection with your apartment.
This means you can avoid transfer fees and enjoy peace of mind while you are in your home country.
Repair of damage
If any damage or other problem occurs in your apartment, we will contact you immediately and, if necessary, contact your caretaker.
Depending on the problem, we will provide our recommendations and relevant information so that we can agree on the best course of action.
If an urgent problem arises, such as a burst water pipe, we will turn off the water supply if necessary to prevent further damage.
If your apartment is still under warranty with the developer, we can inform them about the problem.
We will monitor the situation, take photographs if necessary, send them to you by email and provide updates until the problem is resolved.
If your apartment is no longer under warranty, we can arrange experienced tradespeople who provide quality work at reasonable prices.
Depending on the problem, we will provide our recommendations and relevant information so that we can agree on the best course of action.
If an urgent problem arises, such as a burst water pipe, we will turn off the water supply if necessary to prevent further damage.
If your apartment is still under warranty with the developer, we can inform them about the problem.
We will monitor the situation, take photographs if necessary, send them to you by email and provide updates until the problem is resolved.
If your apartment is no longer under warranty, we can arrange experienced tradespeople who provide quality work at reasonable prices.
Contact with your local caretaker
If you have a problem or need to contact your local caretaker, we will be happy to assist you.
Property Inspections
Below is a description of the tasks carried out during our service visits to your property.
If you would like any of these tasks to be performed differently, please send your request in writing to your J.O. Dreams adviser.
For example, you may have specific preferences regarding electricity or water.
During a property inspection, our staff will: .
If you would like any of these tasks to be performed differently, please send your request in writing to your J.O. Dreams adviser.
For example, you may have specific preferences regarding electricity or water.
During a property inspection, our staff will: .
- Switching on the electricity and water meters in the basement.
- Checking the electricity and water meters.
- Reading the electricity and the water meter and recording them in the report.
- We ring the doorbell twice upon arrival to check that nobody is staying in the apartment before entering.
- Switching on the electricity at the fuse box, turning on the main water valve and checking that both systems are working.
- Opening the curtains or shutters, windows and balcony doors to ventilate the property for at least 20 minutes.
To ensure proper ventilation, a window or door is opened in each room. - Turning on the taps and let the water run, and switching on the lights to check that they are working properly..
- Flushing the toilet twice and clean it with the toilet brush.
- To remove bad odours we make sure to use enough water during our visits
- Removing any rubbish that would attract animals left in home.
- Checking the walls and ceilings for cracks or other damage.
- Checking balcony drains for leaves or other objects and removing any obstructions.
- To be sure that the refrigerator and dishmachine door is left open if the electricity is switched off.
- Bringing balcony furniture indoors if one staff member can move it safely without difficulty. Normally, the owner is responsible for this task.
- Switching off the electricity at the fuse box, closing the windows and balcony doors, and closing the curtains or shutters.
- Recording any problems in the report form kept in the apartment and in the report keep to the office.
- Locking the door securely when leaving the apartment or house.
- Switching off the electricity and water meters in the basement.
- Checking the mailbox.
If there is mail, our staff will bring it to the office and give it to the home service consultants, who will then inform the property owner.
Reporting of any damage to the owner
If anything unexpected happens to your property, such as damage or a burglary, we will inform you as the owner as soon as possible
Check-up of flaws and deficiencies
When you buy an apartment or house, there may unfortunately be defects or deficiencies that the real estate agent or developer needs to address.
We recommend making a list of these items so that we can follow up on them while you are in your home country.
We recommend staying in close contact with your real estate agent or developer, as our experience shows that this is the best approach.
Your real estate agent or developer may contact us if they need to borrow your key.
However, we will not hand over your key to anyone without your confirmation.
We can translate your list of defects and deficiencies into Turkish, making it easier for the developer and tradespeople to understand and resolve the issues.
We will send you photographs documenting the progress by email.
We recommend making a list of these items so that we can follow up on them while you are in your home country.
We recommend staying in close contact with your real estate agent or developer, as our experience shows that this is the best approach.
Your real estate agent or developer may contact us if they need to borrow your key.
However, we will not hand over your key to anyone without your confirmation.
We can translate your list of defects and deficiencies into Turkish, making it easier for the developer and tradespeople to understand and resolve the issues.
We will send you photographs documenting the progress by email.
Preparing the home
If you would like to start your holiday in a clean, fresh apartment, we recommend using our cleaning service.
Our cleaning team provides thorough cleaning at competitive prices, and we do our best to arrange visits at a time that suits you.
Our cleaning team has attended training courses conducted by Jeanette, who is Danish.
This helps ensure that our cleaning service meets Scandinavian standards and expectations. We ask that nobody stays in the apartment or house while our cleaning staff are carrying out the cleaning.
Our cleaning team provides thorough cleaning at competitive prices, and we do our best to arrange visits at a time that suits you.
Our cleaning team has attended training courses conducted by Jeanette, who is Danish.
This helps ensure that our cleaning service meets Scandinavian standards and expectations. We ask that nobody stays in the apartment or house while our cleaning staff are carrying out the cleaning.
Transfer to and from airport
We can arrange transfers to and from the airport. This service can be booked through our website.
Laundry Service
We offer a laundry service after your holiday for items such as bed linen and towels, with a maximum of 5 kg per machine load.
We collect the laundry from your apartment and return it once it has been washed. Please place dirty laundry on the floor in the hallway.
Once the laundry is clean, we will return it to the apartment and place it on the bed.
We collect the laundry from your apartment and return it once it has been washed. Please place dirty laundry on the floor in the hallway.
Once the laundry is clean, we will return it to the apartment and place it on the bed.
Car Rental
We can arrange car rental for you. The car can be ready for collection at the airport or at another location of your choice.
For more information, please visit our website or contact our office.
For more information, please visit our website or contact our office.
Fridge Pack
We can purchase a refrigerator package for you so that food and drinks are available for your first day.
You can read more about the contents of the package on our website when ordering the refrigerator service.
This service is not available on Sundays. If you would still like to order a package for Sunday, we will deliver it to your apartment on Saturday.
You can read more about the contents of the package on our website when ordering the refrigerator service.
This service is not available on Sundays. If you would still like to order a package for Sunday, we will deliver it to your apartment on Saturday.
E-mail service for property owners
As part of our service we will contact you when something happens in your apartment, such as when tradespeople have completed work,
furniture has arrived or curtains have been installed. You will receive a weekly email report about our visits.
You can also contact your personal adviser by email whenever you need assistance. All emails will be answered within five working days.
furniture has arrived or curtains have been installed. You will receive a weekly email report about our visits.
You can also contact your personal adviser by email whenever you need assistance. All emails will be answered within five working days.
Restaurant Service and Information
If you would like to experience Turkish cuisine, we can recommend good restaurants where you can enjoy a memorable dining experience.
Key Storage
If you have a home service agreement with J.O. Dreams, we will keep your apartment key safely at our office.
We also need a key to ventilate and inspect your home. When signing the contract, we will receive two keys to your apartment.
We also need a key to ventilate and inspect your home. When signing the contract, we will receive two keys to your apartment.
Deed
We can assist you in obtaining your deed.
Iskan
We can assist you in obtaining an İskân for your apartment.
You can visit the relevant public offices yourself, which may take three to four days, or you can arrange a power of attorney for a J.O. Dreams
employee to handle the process on your behalf.
You can visit the relevant public offices yourself, which may take three to four days, or you can arrange a power of attorney for a J.O. Dreams
employee to handle the process on your behalf.
Access for other companies
If you are working with other companies, such as furniture companies, real estate agents or developers, they are welcome to contact us if they
need access to your apartment.
need access to your apartment.
Opening a bank account
If you own a home in Turkey, opening a bank account can be beneficial, both because of the potential interest rates and for practical reasons.
If you wish to open an account, we will be pleased to assist you.
If you wish to open an account, we will be pleased to assist you.
Residence Permit
If you need a residence permit in connection with purchasing an apartment or for another reason, we can help organise the process.
You can find more information about the rules for applying for a residence permit in Turkey under “Important Information”.
You can find more information about the rules for applying for a residence permit in Turkey under “Important Information”.